Refund policy

Returns & Refunds Policy

Oasis Lifestyle Boutique – Airlie Beach, QLD

We want you to love your purchase from Oasis Lifestyle Boutique. If for any reason you’re not completely satisfied, please read our returns policy below.

Return Timeframe

  • Returns are accepted within 14 days of receiving your order.

  • After this period, unfortunately we cannot offer a refund, exchange, or store credit.

Conditions for Returns

To be eligible for a return, items must be:

  • Unworn, unused, and in original condition.

  • With all tags still attached.

  • In the original packaging (if applicable).

Refunds, Exchanges & Store Credit

We offer the following options:

  • Refund – back to your original payment method.

  • Exchange – for another size/item of equal value.

  • Store Credit – provided via a gift card, valid until used.

Exclusions

  • For hygiene reasons, we cannot accept returns on earrings, swimwear, or intimates.

  • Sale/Clearance items: Final sale — no returns or exchanges.

  • Faulty or incorrect items are always eligible for return as per Australian Consumer Law.

Return Shipping

  • Customers are responsible for the cost of return shipping.

  • If an item is faulty, damaged, or incorrect, we will cover the cost of return postage.

In-Store Returns

Items purchased online may be returned in-store at:
Oasis Lifestyle Boutique
303 Shute Harbour Rd, Airlie Beach, QLD 4802

Processing Time

Once we receive your return, please allow 1–3 business days for your refund, exchange, or store credit to be processed. You will be notified via email once this is complete.

Your Rights

This policy does not affect your rights under the Australian Consumer Law. If your item is faulty, not as described, or doesn’t do what it’s supposed to, you may be entitled to a repair, replacement, or refund.

📧 For all return inquiries, please contact us at:
hello@oasislifestyleboutique.com.au